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Date: | Thu, 19 Jul 2012 09:06:57 -0400 |
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On 07/19/2012 03:34 AM, Mike Zanker wrote:
> On 19 July 2012 02:47, zxq9 <[log in to unmask] <mailto:[log in to unmask]>> wrote:
>
> You're still not telling me if you can get support if your
> subscription was through Red Hat, though. Have you even looked into
> this? Dell not providing support is a Dell problem, and not very
> surprising.
>
> Can anyone verify this? The office here in Japan is telling me they
> offer support with a basic subscription if the subscription is
> direct, and of course offer an array of paid support beyond that. I
> feel sure the story must be the same elsewhere.
>
>
> Red Hat have indeed removed Basic Support. The cheapest subscription is
> now $349 p.a. per server and this is "self-support". If you want support
> with your contract you have to pay at least $799 p.a. per server.
>
> Regards,
>
> Mike
Thanks for the info. This may explain why Oracle now offers free updates
and errata for Oracle Linux; trying to *capture* unhappy Red Hat customers.
Paul
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