On 07/19/2012 03:34 AM, Mike Zanker wrote: > On 19 July 2012 02:47, zxq9 <[log in to unmask] <mailto:[log in to unmask]>> wrote: > > You're still not telling me if you can get support if your > subscription was through Red Hat, though. Have you even looked into > this? Dell not providing support is a Dell problem, and not very > surprising. > > Can anyone verify this? The office here in Japan is telling me they > offer support with a basic subscription if the subscription is > direct, and of course offer an array of paid support beyond that. I > feel sure the story must be the same elsewhere. > > > Red Hat have indeed removed Basic Support. The cheapest subscription is > now $349 p.a. per server and this is "self-support". If you want support > with your contract you have to pay at least $799 p.a. per server. > > Regards, > > Mike Thanks for the info. This may explain why Oracle now offers free updates and errata for Oracle Linux; trying to *capture* unhappy Red Hat customers. Paul