LISTSERV is
a lab wide e-mail list service used to collaborate and share information with a
large group of people. This service allows customers to create and maintain
e-mail lists through a web interface https://listserv.fnal.gov. This guide is
a reference for list owners to use to help answer the most commonly asked
questions for list ownership
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How can I see who has subscribed to my list?
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How can I create Welcome, Farewell and INFO messages?
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Do I need to subscribe to my own list?
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I do (don't) want my list displayed in the public online archives. How can I change that?
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What is the "List Title" and how do I change it?
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How can I change the standard "You are now subscribed" message that gets sent to new subscribers?
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How can I view, add to or delete subscribers from my list?
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How can I add or delete many addresses (bulk add) at one time?
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How can I stop my list from sending messages (prevent new postings from being sent)?
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How can I subscribe one list to another or set up nested lists (sub-lists)?
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What URL can I use to go directly to my list archives?
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What are the most commonly changed configuration?
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Listserv "X-Report-Type:" field found in the mail header
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What is the purpose of Loopcheck=NoSpam?
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How do I restrict my list so that only individuals with AN FNAL email address can send to it?
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How can I delete unwanted messages from the list archives?
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How Do I Setup Different Types of Lists (moderated, public discussion, etc.)
o
How do I setup a Public Discussion List? (Anyone can subscribe & post)
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How do I setup a Private Discussion List? (Anyone can subscribe with owner approval, but only list members can post)
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How do I setup a Basic Edited (Moderated) List? (Only listed editors can post; all other messages are sent to the first editor for approval)
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How do I setup a Moderated List? (Only listed editors can post; other messages sent to multiple moderators for approval)
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How do I setup a Self-Moderated List? (Members can post directly to the list but non-member's posts are sent to an editor for approval)
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How do I setup a Private Moderated List? (All postings from list members are forwarded to the editor/moderator for approval and all postings from non-members are rejected)
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How do I setup an Announce-only List? (Only the list owner(s) or specific email addresses can post to the list)
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How do I post to an Edited or Moderated List?
o
I am the list editor/moderator. How do I approve the messages?
o
As the moderator of a list, I get the message for approval plus the posted message. How can I stop getting two copies?
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I get an email message every time someone subscribes to my list. How do I stop this?
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Can I set my list to require subscribers to renew their subscriptions on a regular basis?
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How do I ban some email addresses from sending or subscribing to my list?
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How can I "hold" or "free" my list?
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How can I completely remove one or both Welcome messages?
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How to Decrease Spam in LISTSERV
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How can I stop an active spammer from posting to a ListServ List?
We recommend that you use
the web interface to maintain your list.
5.
From the List Management dropdown menu select List Dashboard.
The List Dashboard shows all your lists. The List Dashboard Moderation section alerts you of any messages that
are awaiting moderation.
The reports table at the bottom of the
screen shows list configuration and list activity.
Many list configuration
options are available directly from the List
Dashboard. From here you can configure your lists and view, add or delete
subscribers.
Lists can be configured
using a wizard, which guides you step-by-step through the configuration process
or manually.
You can also maintain
your list via e-mail. Please refer to the "LISTSERV 16.0 List Owner's
Manual" which is available at L-Soft Documentation and Manuals .
There are several ways to view subscribers:
To create or change your Welcome, Farewell
and INFO messages:
Only if you
want to see the messages sent to the list will you need to subscribe to your
own list.
Do you want to advertise
your list on the public online archives web site and make the listname
available via e-mail on the list-of-lists? This convenience to your
users may increase the risk of receiving spam on this list.
To change the configuration setting for displaying the list:
The List Title is a
one-line description, maximum of 100 characters, of the list which is assigned
when the list is created. This description is automatically included in the
mail message sent to new subscribers. This description also appears in the
online web archives listing.
To change the List Title:
There are three possible places to change
this message.
When a user subscribes to a list, LISTSERV
sends the SIGNUP1 message.
When a list owner manually adds a subscriber
to a list, LISTSERV sends the ADD1
message, unless "Do Not Notify the User" has been selected.
By default, both the SIGNUP1 and the ADD1
messages imbed the $SIGNUP
message by including a .im $SIGNUP
command in those message templates.
To eliminate the SIGNUP1 and the ADD1
messages, edit those messages as described below. Add the .QQ command as the first line of each
template. This will cancel the message.
To change these messages:
1.
Log into LISTSERV https://listserv.fnal.gov.
Adding A New Subscriber
1.
Log into LISTSERV https://listserv.fnal.gov.
Deleting A Subscriber
1.
Log into LISTSERV https://listserv.fnal.gov.
Using the web interface
1.
Log into LISTSERV https://listserv.fnal.gov.
The input file must be a plain
text file (with the extension of .txt) and must contain one address per line,
optionally followed with a space (or TAB) and the subscriber's name. The input
file cannot contain quotes. For example:
emailaddress
firstname lastname
emailaddress
To add subscribers to lists in bulk using e-mail commands
quiet
add LISTNAME dd=ddname import pw=yourlistservpassword
//ddname dd *
emailaddress1 firstname lastname
emailaddress2 firstname lastname
emailaddress3 firstname lastname
/*
To remove subscribers from lists in bulk using
e-mail commands
quiet
del LISTNAME dd=ddname brief pw=yourlistservpassword
//ddname dd *
emailaddress1
emailaddress2
emailaddress3
/*
Example: My list keeps sending the
same message over and over again (looping). How can I stop my list from sending
any messages until I get the problem fixed?
You can prevent new posting from being processed by issuing
"hold" command. This will hold all messages until a "free"
command is issued.
1.
Log into LISTSERV https://listserv.fnal.gov.
LISTSERV offers "super-lists" and "sub-lists".
With a super-list, the membership of all the sub-lists is added and
duplicates are suppressed. The super-list is a normal list with its own
archives, access controls, etc. List
owners may convert a standard list that they own into a super-list, but they
may only add other lists that they own to the Sub-Lists= setting
For more information see L-Soft Documentation
Click on the LISTSERV 16.0 List Owner's Manual link and see Section 12.13.12
Super-Lists and Sub-Lists.
https://listserv.fnal.gov/scripts/wa.exe?INDEX
Detailed information for key words can be found in the L-Soft List Keyword Reference.
Help can also be found by selecting List Management > List Configuration > Alphabetic
Keyword List
List Owner Information--
To add or change the list owner, select List Management > List Configuration > Manual
List Configuration and modify
Owner = EmailAddressOne,EmailAddressTwo....
Who can subscribe to the list?
Subscription =
Who can post (send) messages to
the list?
Send =
Should the listname be shown on
the online archives web page and the e-mail list-of-lists?
Confidential =
Who can view the online
archives?
Notebook =
Who can review the list of
subscribers?
Review =
To whom should the replies go?
Reply-to =
List owners may receive an error message that reads:
>> The enclosed message, found in the listname mailbox and
shown under the spool ID xxxx in the system log, has been
identified as a possible delivery error notice for the following reason:
"X-Report-Type:" field found in the mail header
The list owner should click on the attachment included with this message.
The attachment will give them more information about the specific error.
The attachment may read:
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
janedoe@example.com
In this example, the attachment tells the list owner that the message was
unable to be delivered to the recipient. This could be because the subscriber
is over quota or the address is no longer valid. If the list owner continues to
receive this error message, it is best to remove the subscriber from the list.
This error message occurs when a message cannot be delivered to one or more
recipients. The recipient's email address may be incorrect
A list owner who sends to multiple lists may wish to add the
Loopcheck = NoSpam setting to their LISTSERV configuration file to prevent
themselves from being identified as a possible spammer. We would only recommend
adding this setting to moderated lists, where the moderator can then prevent
spam messages from being sent to the entire list.
It is possible to use the wildcard symbol to limit postings
to @fnal.gov addresses only. The following option
in the list header configuration will limit postings to the list owner and
anyone with a @fnal.gov address:
Send= Owner,*@fnal.gov,Confirm
We recommend you set your list
to:
Send =
Editor,Hold,Confirm,All
This will require the spammer to
confirm that they sent the message. See How to
Decrease Spam to LISTSERV for details on using these settings.
1.
Log into LISTSERV https://listserv.fnal.gov.
For information concerning different types of lists see the List Owner's Manual section 12.13 Setting Up
Lists for Specific Purposes for more detailed information. Also, you can review LISTSERV 16.0 List Keyword Reference.
For online help about each keyword:
Set the list configuration settings to:
Subscription = Open,Confirm
Send = Public,Confirm
Notebook = ......,Private
This configuration will:
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Allow anyone to subscribe to the list
(Subscription = Open).
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A confirmation e-mail will be sent to
the subscriber (Subscription = ...., Confirm).
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Anyone can to post directly to the list
(Send=Public).
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A confirmation e-mail will be sent to
the sender (Send = ...., Confirm).
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Only list members can view the list
archives. (Notebook=....,Private).
See the List Owner's
Manual section 2.13 Setting Up Lists for Specific Purposes
for more detailed information.
Set the list configuration settings
to:
Subscription = By_Owner,Confirm
Send = Private,Confirm
Notebook = ......,Private
This configuration will:
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Subscription
requests are forwarded to the list owner (Subscription=By_ Owner) after the
requestor confirms that they sent the request (Subscription=....,Confirm).
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Only list
members can post directly to the list (Send=Private). Other messages will
bounce to the sender.
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Only list
members can view the list archives. (Notebook=....,Private)
See the List Owner's Manual section 2.13 Setting Up Lists for Specific Purposes for more
detailed information.
A basic edited list allows the
Editor(s) to send directly to the list.
All other messages are sent to
the first editor listed for approval or rejection. If you need to have more
than one person approving the messages, see "How do I set up a moderated
list?" below.
Set the list header settings to:
Send = Editor,Hold,Confirm,All
Editor = UserName@fnal.gov,firstname2-lastname2@fnal.gov
where UserName@fnal.gov is
a valid e-mail address. The first editor must be a real address, not an
access-level such as "Owner".
This is called an
"edited" list. More than one editor may be listed, but only the first
one listed will receive copies of messages for approval. All editors may post
directly to the list.
See the List Owner's Manual section 2.13 Setting
Up Lists for Specific Purposes for more detailed information.
A moderated list is similar to an
edited list or announce-only list, but allows multiple persons to approve or
reject the messages.
The editor(s) can still send
directly to the list.
All other messages are sent to
the moderators for approval or rejection.
Set the list header settings to:
Send = Editor,Hold,Confirm,All
Editor = UserName@fnal.gov,firstname2-lastname2@fnal.gov
Moderator = UserName@fnal.gov,someotherfirstname-someotherlastname@fnal.gov
where UserName@fnal.gov is
a valid e-mail address. The first editor must be a real address, not an
access-level such as "Owner". All moderators must also be listed as
editors. All editors are not required to be moderators.
This list will
"load-share" meaning, the first message will go to UserName@fnal.gov
for approval, the second message will go to someotherfirstname-someotherlastname@fnal.gov,
etc.
To have all the messages go to
all of the moderators each time, add "All" before the list of
addresses:
Moderator = All,UserName@fnal.gov,someotherfirstname-someotherlastname@fnal.gov
Note: The All, must be before
the list of moderators.
Once the message has been
approved by one of the moderators the message is sent. Other attempts to
approve the message will indicate that the message has already been approved.
It will not be sent more than once.
See the List Owner's Manual section 2.13 Setting
Up Lists for Specific Purposes for more detailed information.
A self-moderated list allows list
member to post directly to the list but non-member's posts are sent to an
editor for approval.
Set the list header settings as
shown below. Be sure to include the listname in parentheses on the Editor
keyword.
Send = Editor,Hold,Confirm,All
Editor = UserName@fnal.gov, (listname)
where UserName@fnal.gov is
a valid e-mail address and listname is the name of your list. Be sure to
include the parenthesis. The first editor must be a real address, not an
access-level such as "Owner".
See the List Owner's Manual section 2.13 Setting
Up Lists for Specific Purposes for more detailed information.
A private moderated list causes
all postings from list members to be forwarded to the editor/moderator for
approval and rejects all postings from non-members.
Set the list configuration
settings to:
Subscription = By_Owner,Confirm
Send = Private,Confirm
Editor = UserName@fnal.gov,....
Notebook = ......,Private
Default-Options = Review
Using the web interface, select
List Management > LISTSERV Command. If you own more than one list, use
the pull-down arrow in the Select List: field to select the correct
list.
In the Command: field type
the following command:
QUIET SET listname REVIEW FOR *@*
Press Enter Command.
The editors will need to set
themselves to NOREVIEW or they will have to approve their own postings
also.
This configuration will:
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Subscription
requests are forwarded to the list owner (By_ Owner) after the requestor
confirms that they sent the request (,Confirm).
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Only list
members can post to the list (Send=Private). Other messages will bounce to the
sender.
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All postings from
new list members will be sent to the editor/moderator for approval
(Default-options - Review).
�
All current
list members will be set to the Review option (QUIET SET listname REVIEW FOR
*@*) and thus their postings will also be sent to the editor/moderator for
approval.
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Only list
members can view the list archives. (Notebook=....,Private)
See the List Owner's Manual section 2.13 Setting
Up Lists for Specific Purposes for more detailed information.
Only the list owner(s) or
specific email address can post to an announce-only list.
Set the list configuration
settings to:
Send= Owner,Confirm
Reply-To= firstname1-lastname1@fnal.gov,ignore
Or
Send= UserName@fnal.gov,Confirm
Reply-To= firstname1-lastname1@fnal.gov,ignore
where UserName@fnal.gov and firstname1-lastname1@fnal.gov
are valid e-mail addresses.
With this set up:
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Only the list
owner(s) (or UserName@fnal.gov) will be able to post directly to the list.
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The reply-to
will always be set to firstname1-lastname1@fnal.gov (the ignore
setting).
This could be a special account set up to handle responses.
This setting will require the
list owner to confirm all postings. This helps to prevent hackers from forging
the list owner's e-mail address. This may also help prevent mail looping problems.
See the List Owner's Manual section 2.13 Setting
Up Lists for Specific Purposes for more detailed information.
Whether you are a list member or
the editor or moderator, simply send the message to listname@list.fnal.gov
Messages posted from the list
editors will be automatically sent on with no approval required. If the list
configuration headers are set to Send=Editor,Hold,Confirm a confirmation
message will be sent to that editor. This is for security to ensure that a
hacker has not faked the sending address.
All other messages will be sent
to either the first listed editor, for a basic edited list, or the list moderators,
for a moderated list.
See the List Owner's Manual section 15 Moderating
and Editing Lists through Email for more detailed information.
If the list header settings are
set to:
Send=Editor,Hold,Confirm,xxxx
The editor/moderator will receive
the following message:
For security reasons, the ESO-WSS-TEST list has been configured to request
positive confirmation of messages posted to the list. You must now confirm that
the enclosed message did originate from you. To do so, simply reply to the present
message and type "OK" (without the quotes) in the text of your
message, or click on the link below. If
this does not work, or if the message did not originate from you, then
contact the list owner for assistance.
To APPROVE the message:
https://listserv.fnal.gov/scripts/wa.exe?OK=407C4C8E&L=LISTNAME
The above message will include a copy of the message submitted for your approval.
To approve the above message,
either
1.
Click on the
URL provided
2.
Reply with
just "ok" as the body of your message (only if HOLD is specified on
the Send keyword)
3.
Or use the
LISTSERV Web Interface to approve the message:
1.
Log into LISTSERV https://listserv.fnal.gov.
2.
Select List
Management > List Moderation
3.
Review the
message
4.
Select the
action
5.
Click Submit
1.
Click Moderate
next to the list you wish to moderate
2.
Follow
on-screen instructions. If you select List Moderation directly from the
toolbar, you must select All Moderators and Refresh to see
the messages waiting your approval.
The posting will appear to come
from the original sender, Username@FNAL.GOV
You can also edit the message and
resend it to the list, but the posting will appear to come from you, the
editor, Editorname <EditorUserName@fnal.gov>
+++++
If you always need to edit the
messages before sending them on you can change the list configuration headers
to (remove the HOLD):
Send=Editor,Confirm,xxxx
See the List Owner's Manual section 15 Moderating
and Editing Lists through Email for more detailed information.
As the moderator, you are not
required to also be subscribed to the list. Simply unsubscribe yourself from
the list.
Submit a ticket through the Service
Request Catalog. Under Email & Calendaring select Maintain Listserv Lists, select Delete Listserv List and fill in the
requested information
Set the
list header settings to:
Notify=no
Or set
the Quiet: option for some of the list owners in the Owner=
header setting, for example:
Owner=Username1@fnal.gov,Quiet:, Username2@fnal.gov
See the
List Keyword Reference for LISTSERV for more information.
Yes,
this can be done using the Renewal header setting. You can also have
LISTSERV probe for bad e-mail addresses.
See the
List Keyword Reference for LISTSERV for more information.
This
can be done using the "Filter" list keyword in the list header. In
the list headers set:
Filter = Also,e-mail-address-to-filter
where:
e-mail-address-to-filter is the address to be banned.
See the
List Keyword Reference for LISTSERV for more information.
Under List
Management select LISTSERV Command. Under Useful Commands
select Free listname or Hold listname.
Anti-Spam: Why Set Your List to
Send=Public,Confirm or Send=Private,Confirm
By adding the Confirm option, the sender will
be required to confirm their message before it is posted to the list.
This reduces the problem of spammers posting to your list by faking the return
address.
What difference will your users experience?
When someone sends an email message to your
list, LISTSERV will respond to the sender with the following message:
To cut down on spam, the LISTNAME list has
been configured to request
positive confirmation of messages
posted from email addresses not currently
subscribed to the list. You
must now confirm that the enclosed message did
originate from you. To do so, simply reply to
the present message and type "OK"
(without the quotes) in the text of your
message, or click on the link below.
If this does not work, or if
the message did not originate from you, then
contact the list owner for assistance.
To APPROVE the message:
https://LISTSERV.FNAL.GOV/scripts/wa.exe?OK=2E1C8995&L=LISTNAME
The sender must either reply to the message
with OK (as described above) or click on the link provided in the email.
If they choose to click on the link, LISTSERV
will return:
Anti-Spam: Tips to Decrease Spam to the List
Send Keyword
Settings:
Filter=also,*@list.fnal.gov
Setting the above Send and Service keywords
will limit the allowed senders to fnal.gov addresses.
Setting Filter=also,*@list.fnal.gov disallows messages sent with the fake email
return addresses of other LISTSERV lists.
Details about the service
keyword are available at:
http://www.lsoft.com/manuals/15.5/listkeyw.html#kService
Additional Keyword
Settings:
Send test emails to the list to
verify you are receiving good emails.
Spam from specific addresses does
eventually stop so you can add this
configuration and then at a later date remove it once the spam has ceased to
help keep your list configuration clean if desired.