On 19 July 2012 02:47, zxq9 <[log in to unmask]> wrote:


> You're still not telling me if you can get support if your subscription
> was through Red Hat, though. Have you even looked into this? Dell not
> providing support is a Dell problem, and not very surprising.
>
> Can anyone verify this? The office here in Japan is telling me they offer
> support with a basic subscription if the subscription is direct, and of
> course offer an array of paid support beyond that. I feel sure the story
> must be the same elsewhere.
>

Red Hat have indeed removed Basic Support. The cheapest subscription is now
$349 p.a. per server and this is "self-support". If you want support with
your contract you have to pay at least $799 p.a. per server.

Regards,

Mike