On 19 July 2012 02:47, zxq9 <[log in to unmask]> wrote: > You're still not telling me if you can get support if your subscription > was through Red Hat, though. Have you even looked into this? Dell not > providing support is a Dell problem, and not very surprising. > > Can anyone verify this? The office here in Japan is telling me they offer > support with a basic subscription if the subscription is direct, and of > course offer an array of paid support beyond that. I feel sure the story > must be the same elsewhere. > Red Hat have indeed removed Basic Support. The cheapest subscription is now $349 p.a. per server and this is "self-support". If you want support with your contract you have to pay at least $799 p.a. per server. Regards, Mike