On 12/07/17 22:56, ToddAndMargo wrote:
[...snip...]
> What I have been doing is slowing moving everything over to Fedora
> (26 just came out).  I am working on my second Fedora server
> this afternoon for a customer.  RHEL doesn't work on the C236 chipset>
> https://bugzilla.redhat.com/show_bug.cgi?id=1353423

Hardware enabling happens only in point release up to the end of the
distros life cycle's production 1 phase.  For EL7, that is ~Q4-2019.  If
something does not get ready for that point in time, it is being
postponed to the next point release.

<https://access.redhat.com/support/policy/updates/errata/>

> They won't work on the issue as they don't have the hardware.
> I gave them Supermicro's phone number to ask for some.  Supermicro
> will assist big companies with those issues.  But Red Hat did not
> bother.

I'm quite confident Red Hat have quite some contacts within Supermicro,
as well as lots of other bigger hardware producers (HP, IBM, Lenovo,
Dell, etc, etc).  And if some hardware configurations surfaces as
important new hardware, they will do quite some efforts in co-operation
with the hardware vendor to certify RHEL on that specification.

Remember that Red Hat now employs probably around 10.000 people all
around the globe, with probably something like at least 50% being
engineers in various departments; including both development and QE.
They're not a small company any more how depends on helpful community
members trying to help them find the proper contact persons.

> And since the Server I am buildig today is a real close match,
> I offered to run whatever tests on it that they liked before
> installing Fedora.  THEY GOT CRABBY WITH ME.

Or perhaps they have paying customers and their issues they prefer to
spend their time on.  Or that you're pushing for something which is
being worked on - but the RH person answering the the bugzilla is not
allowed (due to corporate policies) to reveal any plans for specific
hardware support.

Again, if you build a business based on community software these
scenarios are the risks you need to carry.  If you want to have a
different experience with Red Hat, I propose you partner up with
Red Hat, find a way to get RHEL subscriptions rolled out, and even more
importantly: pick out hardware which is certified for RHEL.

<https://hardware.redhat.com/>


And then another reasonable detail in all this.  You actually start
pushing for answers in the midst of the typical holiday season.  I
highly doubt Red Hat will rush for decisions when not every one is
on-board internally with a chance influence the decision.


-- 
kind regards,

David Sommerseth