> On Sun, Aug 30, 2015, 3:57 AM ToddAndMargo <[log in to unmask]
 > <mailto:[log in to unmask]>> wrote:
 >
 >     On 08/29/2015 11:48 PM, [log in to unmask]
 >     <mailto:[log in to unmask]> wrote:
 >      > Well the good news is that the XFS developer at Red Hat is a very
 >     reasonable person at least in my dealings with him. I've asked him
 >     for changes to xfsdump in the past and he's always done them
 >     reasonably quickly. Although I always was paying for support when I
 >     interacted with him so your experience may not be the same.
 >
 >     Red Hat has always amazed me.
 >

On 08/30/2015 06:17 AM, Jamie Duncan wrote:
> How so?
>

Hi Jamie,
I find Red Hat to be very professional.  I have countless bugs
filed and they have typically helped me and fix all of them,
providing they are actually a bug.  Sort of like the opposite
of M$, who doesn't care about customer feedback or the quality
of their products.

When I read the reasons why people like EL Linux, I am
constantly amused at them missing the most important
point.  They have Red Hat behind them.  Makes me
put up with the double edge sword nature of using an
out of date OS for stability, And I don't think they
actually help stability all that much.  I support
Fedora too and find EL and Fedora to be about the
same stability.  (I am going to get flamed over that
remark.)  EL can be really annoying at times when
you can't get bug fixes to work because EL is too old.

By the way, I am the one who discovered and reported the
problem under EL5 where cutting a DVD trashed your hard
drive.  I had to restore my system twice from backup
(dump/restore).  As my business/life is on this machine,
I almost cried, literately.  It took the wind out of me.
I thought I would pass out.

I left for customer sites while I was restoring.  I felt
like a firefighter going to put someone else's house
out while letting his own burn down.   I lost nothing,
by the way. I love dump/restore.  (A note of advice,
be careful using GUI based backup.  You need command line
support to do a restore.)

This was not suppose to happen to Linux. M$'s stuff, yes.
That is to be expected.  You use their stuff at your own
risk, knowing out the door that it is crap.  And you
take great precautions.

And, Red Hat, even thought I was on CentOS, immediately
fixed it for me.  They were very gracious and responsive.
They said it was an "obscure" bug in the kernel.

I have been a loyal fan ever since.

So, where others carry on about the stability of EL, I
am with EL for one reason.  I have Red Hat behind me.
I know it makes me sound a little like a sycophant
(tech evangelist), but Red Hat has earned and continues
to earn my respect.

-T

Oh, and I get about 1/2 of the Requests for Enhancements
that I place.  To me, I am a fan for life.  Well,
until they sell their company to M$.