You are wrong in all directions. Dell resells RHEL subscriptions, for a
little over $300 x server, but they are not otherwise involved or provide
any services, just sell it any client that has a Dell account. Until last
year, Red Hat provided real support, via email, and it did work. I solved
a few issues by opening cases in the Red Hat's web site. It was part of my
eco system. I also relied upon the updates.That changed this year,
unbeknownst to me. I renewed my subscription this year and found, to my
dismay, that I could no longer open a support case. Dell informed me that
the basic support had been removed from the subscription, but I was not
aware of that change, so I complained and they promptly returned my money.
Red Hat is offering nothing at all for the subscription fee, because I can
get updates from other sources and I can get community support from
Google. So they actually are getting money for nothing, or try to. Not
from me this time. I am a small business with just a few Dell servers, and
feel betrayed by Red Hat. What exactly are they charging for? All the
software packages are open source and were developed by the people.
Without support,any subscription to a free product is basically attempted
fraud. 


On 7/18/12 8:30 PM, "zxq9" <[log in to unmask]> wrote:

>On 07/19/2012 06:15 AM, Federico Alves wrote:
>>>
>>> I used to have RHEL subscription for years, but they suddenly changed
>>>the
>>> services available, and guess what, I used to have access to email
>>> support, now there is no more basic support. So what they are trying to
>>> do is charge for the updates and block access to the knowledge base,
>>> which is made not by Red Hat but by the people. This is unacceptable.
>>>So
>>> I returned my subscription through Dell, and plan to switch all my big
>>> servers to SL. So it is good that we spend time in Quality Control and
>>> make sure that software and the updates do work perfectly. Red Hat is
>>> insane if they think somebody is going to pay for updates only. If I
>>>need
>>> community support, I can use Google and do not have to pay Red Hat for
>>> that.
>> Just wanted to share this thought with you people. SL is going to
>>become a
>> life-saver for thousands of angry RHEL customers.
>
> From my understanding if you buy your subscription through Dell or HP
>then they are your point of contact for support (and this is the only
>fiscally sensible way for that arrangement to work). If you buy your
>subscription directly from Red Hat then you are afforded direct support.
>
>https://access.redhat.com/support/
>
>If this is not the case I'd like to know -- I'm a shareholder and care
>quite a bit about this.
>