On 07/19/2012 06:15 AM, Federico Alves wrote:
>>
>> I used to have RHEL subscription for years, but they suddenly changed the
>> services available, and guess what, I used to have access to email
>> support, now there is no more basic support. So what they are trying to
>> do is charge for the updates and block access to the knowledge base,
>> which is made not by Red Hat but by the people. This is unacceptable. So
>> I returned my subscription through Dell, and plan to switch all my big
>> servers to SL. So it is good that we spend time in Quality Control and
>> make sure that software and the updates do work perfectly. Red Hat is
>> insane if they think somebody is going to pay for updates only. If I need
>> community support, I can use Google and do not have to pay Red Hat for
>> that.
> Just wanted to share this thought with you people. SL is going to become a
> life-saver for thousands of angry RHEL customers.

 From my understanding if you buy your subscription through Dell or HP 
then they are your point of contact for support (and this is the only 
fiscally sensible way for that arrangement to work). If you buy your 
subscription directly from Red Hat then you are afforded direct support.

https://access.redhat.com/support/

If this is not the case I'd like to know -- I'm a shareholder and care 
quite a bit about this.