We use LogMeIn (which pretty much always refers to the remote access product in my experience) quite a bit here at LEPP. It supports Windows and Mac OS X as "Hosts" or the computer to be remote controlled. It supports pretty much anything as "clients" or the computers from which you are sitting at to remote control the "host".

I've successfully used SL4 and 5 using Firefox and a JVM as stated to remote control Windows computers. I've also been able to use the Android client and have reports that the iOS client also works well. Of course you can also use Win and Mac as a client. The only missing thing is a "host" program for Linux, but in your case that isn't needed, the user doesn't want to remote control a linux OS.

On this topic, (but not directly answering this question) LogMeIn Free can be made pretty much user foolproof. A trick we use is one departmental LogMeIn account, and we use the "desktop shortcut" feature to hand out links that direct connect to one computer each. We embed the public ones on our Wiki or e-mail for desktop systems. The user clicks the link, gets the login screen for their computer and never has to access the LogMeIn account site.

--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University


-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]] On Behalf Of Adam Bishop
Sent: Sunday, October 09, 2011 6:23 AM
To: Yasha Karant
Cc: <[log in to unmask]>; [log in to unmask]
Subject: Re: LogMeIn

Good Morning,

On 9 Oct 2011, at 06:19, Yasha Karant wrote:
> I do not know what service the journal hosting university technical person installed -- other than being told "LogMeIn".  It is the free of fee service.

If you get in contact with them they should be able to tell you which, but there will be no harm caused by a bit of trial and error to see which they have set up.

> In the first case, "plain old" LogMeIn, with a JVM under Firefox current under EL, will the end-user see the remote (MacOS X) desktop and applications thereunder within the frame of the browser?

This is correct, and this is what I would check first as I think it is most likely..

> In the second case, "Hamachi" that only supports a plain shell interface under Linux (no GUI), does one run a VNC server on the remote MacOS X machine and a VNC client on the local (end user) machine, and then somehow tunnel (vpn?) through LogMeIn Hamachi?

This is also correct, you tunnel the remote control session over the Hamachi VPN.

> Thanks for any insight.  (As to the comment in another response directly to run VNC, etc., the journal hosting university network staff will not permit this.)

Regards,

Adam Bishop
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