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December 2006

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Subject:
From:
Miles O'Neal <[log in to unmask]>
Reply To:
Miles O'Neal <[log in to unmask]>
Date:
Tue, 26 Dec 2006 17:25:44 -0600
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Doug,

|I am at a loss as to how to debug the following problem. I have a
|machine (Dual 800 MHz P3) running SL303 with all the latest available
|patches; kernel version 2.4.21-47.0.1.EL. The machine serves as a
|gateway between 2 networks, runs NIS and is an NFS server. I have also
|installed fallback-reboot. Aside from that it is a pretty vanilla
|machine. (I probably have more than 20 other machines that are identical
|to this machine except that they are not gateways/routers.)
|Unfortunately the machine is a bit unstable. It will run for between 1
|and 4 days after which all access to the machine stops except that it
|continues to pass packets between the 2 networks, i.e., routing works
|and it answers pings, but NFS mounts, ssh, etc all fail. I can not even
|connect to the fallback-reboot client on the machine which should be
|sitting in memory. The machine runs in init level 3 and generally does
|not have a monitor connected to it. But even if there is a monitor, once
|it goes into this "failed" state the monitor is blank and does not
|respond to key strokes. I also don't see anything unusual in the system
|log files; the machine just stops logging errors at the time that it
|fails. The failures generally (but not always) occur around 4AM, the
|time that cron jobs run. Things that I have already tried:
|
|	1) Replaced Ethernet cards
|	2) Replace system drive and reinstalled OS (disk was showing
|           wear via smartd utilities).
|	3) Rebooted using non SMP kernel
|	4) Replaced power supply
|	5) All disks in system pass fsck tests
|
|I don't know enough about how the router/gateway works to understand how
|that can continue function when everything else seems to have stopped
|working. Any thoughts would be greatly appreciated.

We have seen similar problems on compute and desktop
servers for several years, running various versions
of RH and now SL304.  It's gotten better but we still
see it.  The things we have found to cause this include:

- memory problems (run diags)
- mobo/cpu problems (can be hard to trace)
- process/OS weirdness
- just running out of memory

I would hope the latter wouldn't be a problem
with a router, but it may be worth remotely
connecting (rsh, ssh, whatever) and unning
"top -d 1" on an xterm or something.  If it's
anything like the same problems we have, the
display will either just freeze, or the net
will drop the connection and you'll see the
last things top knew about.  This has helped
us track down running out of memory and rogue
processes.

-Miles

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